Training Guide

Cash Refund Without Receipt

Process a manual cash refund when the original receipt is not available.

Before You Start

Confirm you are signed in with the correct permissions and that the customer, ticket, or supplier record you need is open before making changes.

If you want a guided walkthrough for Cash Refund Without Receipt, use the support page or request a personalized demo from the Nuri team.

Open the refund or return workflow from the register and identify the item being returned.
Use item lookup, barcode search, or manual entry to add the returned product to the refund ticket.
Set the quantity and confirm the refund value, tax handling, and store policy requirements.
Select cash as the payout method and record any required manager approval or notes.
Finalize the refund and print the new receipt for the customer and your records.